PUFF SLEEVE MESH MIDI DRESS IN WHITE

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

• All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
• All items must be returned with their original boxes.
• All items must be returned in one package.
• Return/Exchange shipments must be made using the same service as the original delivery.
• We can only accept returns/exchanges from the country to which an order was originally shipped
• Customised items cannot be returned.
• The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• For hygiene reasons, underwear briefs, certain jewellery,Swimwear briefs and swimsuits, make-up and skincare products cannot be returned.
• Naturally any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by OWNCI in case of returns.

Once your package reaches us, please allow 7-14 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

RETURN/EXCHANGE

We’re available to support you via

Email:service@mail.ownci.com

Service Tel: (+1) 2132149826

We strive to respond to your questions within 24 hours

Customer service chat hours:

Monday - Friday: 8am - 18pm EST

Now available in English.

WHAT DELIVERY OPTIONS DO I HAVE?

When your destination country is the U.S., you can choose between Standard Delivery and Express Delivery.

STANDARD DELIVERY:

8-15 business days:$8.9

During peak seasons and promotional sales, delivery might take a little longer.

EXPRESS DELIVERY:

4-8 business days:$19.9

During peak seasons and promotional sales, delivery might take a little longer.

WHERE DOES OWNCI DELIVER?

U.S.: We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.

Canada: We ship orders to all provinces and territories in Canada Monday – Friday, except public holidays. Please note that we do not ship to P.O. Box addresses.

Australia: We ship orders to all states and territories in Australia Monday – Friday, except public holidays. Please note that we do not ship to P.O. Box addresses.

Germany: We ship orders to all regions in Germany Monday – Friday, except public holidays. Please note that we do not ship to P.O. Box addresses.

Japan: We ship orders to all prefectures in Japan Monday – Friday, except public holidays. Please note that we do not ship to P.O. Box addresses.

Spain: We ship orders to all autonomous communities in Spain Monday – Friday, except public holidays. Please note that we do not ship to P.O. Box addresses.

Italy: We ship orders to all regions in Italy Monday – Friday, except public holidays. Please note that we do not ship to P.O. Box addresses.

HOW CAN I TRACK MY ORDER?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

You will also be able to track your order in your account.

TAX AND DUTIES

Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

We ship to all locations on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties.

Once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes for the location that you’re shipping to. After you have placed your order, we’ll email you to seek your acceptance of these terms. For an estimate of taxes and duties on your purchase, please contact your local customs.